Question 1

How do I buy RMB in Nigeria?

Accepted Answer

Sign up on MY RMB AGENT, then enter the RMB amount you need. Choose to fund an Alipay or WeChat Pay wallet or pay a Chinese supplier. You'll see the Naira to RMB total, transfer the Naira equivalent, and we deliver the RMB once confirmed.

Question 2

How long does it take to receive RMB?

Accepted Answer

RMB funding is usually processed within minutes once payment is confirmed. Processing time may sometimes vary depending on the receiving account, payment channel or transaction size.

Question 3

Can I fund Alipay or WeChat with RMB?

Accepted Answer

Yes. You can buy Chinese yuan with Naira and fund your own or a recipient's Alipay or WeChat Pay account. Just provide the correct recipient details or upload a supported QR code during your order.

Question 4

Can I pay a Chinese supplier?

Accepted Answer

Yes. You can send RMB directly to a Chinese supplier's Alipay or WeChat Pay. Provide the correct recipient details when placing your order.

Question 5

Can MY RMB AGENT help me buy directly from 1688?

Accepted Answer

Yes. Send us your 1688 product link, quantity and specifications and our procurement team can help you review and purchase the goods. You can use your own China warehouse or ask us to help arrange shipping. Alibaba and Taobao requests can also be reviewed.

Question 6

How is the Naira to RMB rate calculated?

Accepted Answer

Our RMB exchange in Nigeria rates are based on current market conditions and updated regularly. Use the calculator on our homepage to check the live Naira to RMB rate and see exactly how much you'll pay before starting a transaction.

Question 7

Is RMB funding safe with MY RMB AGENT?

Accepted Answer

Yes. We use verification checks, transaction review and secure processing to help keep your RMB funding safe. Payments should normally come from an account matching your verified profile name.

Question 8

How can I get a payment receipt or Telex copy?

Accepted Answer

Contact WhatsApp Support after your payment. We can provide the available payment confirmation, screenshot or receipt where applicable. WhatsApp Support is available 24/7.

Question 9

What if I have a problem with my transaction?

Accepted Answer

Use the WhatsApp Support button on the website. Our support channel is available 24/7 for transaction enquiries and assistance.

Question 10

Can I buy a large amount of RMB?

Accepted Answer

Yes. We handle regular and bulk RMB transactions. Larger transactions may have different rates, payment methods or verification requirements.

Question 11

Does the payment account need to be in my name?

Accepted Answer

For security and compliance, payment should normally come from an account matching the name on your MY RMB AGENT profile. Payments from another person or business may require additional verification.

Question 12

Why might you ask me for more information?

Accepted Answer

We may sometimes need to confirm your identity, source of payment, supplier or purpose of a transaction. This helps us keep transactions safe and prevent fraud or misuse.

Frequently asked questions